1. What kind of securities can I trade through your Internet Trading System?

You can buy / sell all stocks, funds and warrants listed on the Hong Kong Exchanges and Clearing. You can also trade other financial products such as debt securities, Nasdaq Pilot program shares and I-Share, etc, through our system.

2. How can I benefit from using your Internet Trading System?

You will enjoy as low as 0.25% brokerage fee (minimum HK$80.00) for orders placed and executed through our Internet Trading System. While you need to pay 0.25% brokerage fee (minimum HK$100.00) for orders placed and executed through our dealer.

3. Can I have real-time stock quotes service?

Our company provide two types of Real-time Stock Price Quotes Services over Internet: Continuous Access and Per Quote Access. For Continuous Access, the monthly charge is $280.00 and it could be waived if your aggregate transaction volume exceeds $300,000.00 per month. There is no free quote provided to client. For Per Quote Access, client can enjoy 300 free quotes per month initially and addition of 200 free quotes per every $50,000.00 of transaction volume as at month end. Either Continuous Access or Per Quote Access can be selected and any unused free quotes will not be carried forward to next month.

4. Can I change my log-in password?

You can change your password at any time by clicking on "Account Details" button, select "change password here" after successful log-in to our Internet Trading System. You should change your password periodically and should not use passwords that have been used before. For better security reason, we recommend you to use an alphanumeric password which the length should not be less than 6.

5. What actions should I take if I lost my password or my password becomes invalid?

You should immediately contact your account opening branch (contact phone numbers can be found under the "Contact Us" function) or our enquiry hotline at (852) 3608 8021 by phone for assistance. A new password will be issued to you.

6. Will the log-in password be suspended if I have not logged-in my account for a long time?

For your protection, if you do not log-in to your on-line account for a continuous period of 60 days, your password will automatically become invalid. You may reactivate your on-line account at any time by contacting your account opening branch, or by calling the East Asia Securities Customer Assistance Hotline on (852) 3608 8021 for assistance. After verification, a new password will be issued to you immediately by email.

7. What can I do if my computer suddenly hangs / power off while I am placing orders through your Internet Trading System?

To avoid duplication of order, you should immediately contact your account opening branch or our dealer at (852) 2308 8200 by phone to confirm the updated status of your orders.

8. Can I place orders by e-mail instead of the Internet trading system?

You should not send orders to us by e-mail. Indeed, e-mail is not a secure communication method. You should only place buy / sell orders through the Internet trading system.

CORPORATE ACTIONS

1. Can I submit corporate action instructions online?

You can submit corporate action instructions for your account portfolio of local securities via Cybertrading (our online trading system). Corporate actions available for local securities include: rights subscription, preferential offer/open offer subscription and election for dividend with options.

2. What are the advantages of submitting corporate action instructions via Cybertrading?

Cybertrading is an instant, convenient channel that allows you to avoid the risks associated with delivering instructions by post.

3. When can I submit corporate action instructions via Cybertrading?

If you are recorded as a qualified shareholder before the corporate action of a locally listed company takes place, you can submit corporate action instructions via Cybertrading after we have issued the related electronic or paper advice. Such instructions must be submitted before our reply deadline.

4. Is there any charge for submitting corporate action instructions via Cybertrading?

No, this service is free of charge. However, there are charges for different corporate actions. For details, please refer to the Fees and Charges Disclosure Sheet for Hong Kong Securities Transactions which can be found on our website.

5. Can I still submit corporate action instructions by mail?

Yes. You can choose to submit an instruction via Cybertrading or by mailing an instruction letter. However, please do not submit the same instruction via both channels. If we receive more than one instruction for a corporate action, we shall have discretion over whether to process any or none of the instructions. If there is an insufficient quantity of related shares and/or subscription monies for us to process all of your corporate action instructions, we reserve the sole discretion to stop processing all of your instructions without prior notice and we will not be responsible or liable for any loss incurred.

6. Where can I get the information on the corporate actions requiring my instruction?

You can get the information on the corporate actions requiring your instruction via: 1. The electronic and paper advice that we publish regarding corporate actions (you can also call our hotline for enquiries); 2. The "Corporate Actions" page on the Cybertrading website, which will display information on the corporate actions relevant to you until their respective reply deadlines; and/or 3. Circulars posted by listed companies in the "Listed Company Information" section of the HKEx website.

7. If I have submitted more than one instruction under the same account for the same corporate action, what will happen?

We do not accept more than one instruction under the same account for the same corporate action and you can submit only one instruction for each corporate action of each account via Cybertrading. However, you should note that if you submit more than one instruction through various channels, including mail, Cybertrading, and any other applicable channels, we shall have discretion over whether to process any or none of the instructions without prior notice and we will not be responsible or liable for any loss incurred.

8. If I want to submit an instruction for my joint account via Cybertrading, what should I pay attention to?

Any of the holders of a joint account can submit instructions for corporate actions via Cybertrading. Please note that only one instruction from any holders of a joint account is required for each corporate action. If more than one of the holders of a joint account submit instructions for the corporate action, we shall have discretion over whether to process any or none of the instructions without prior notice and we will not be responsible or liable for any loss incurred.

9. Can I submit a corporate action instruction via Cybertrading in advance of an expected corporate action?

No. You can only submit corporate action instructions via Cybertrading after we have issued electronic or paper advice informing you of the details of a corporate action.

10. How can I check whether my corporate action instructions have been received by East Asia Securities Company Limited (“EAS”)?

After you have submitted an instruction via Cybertrading, the acknowledgement page with the transaction details and reference number will be displayed. You will also receive an email for confirmation. If you do not receive such notification, please call our service hotline to avoid missing submitted instructions or submitting duplicated instructions. Please note that the reference number only represents the acknowledgement of receipt of your instruction by us. The execution of your instruction is subject to your account situation.

11. Can I amend or cancel my corporate action instructions via Cybertrading?

No, you cannot amend or cancel your corporate action instructions via Cybertrading. If you need to amend or cancel a submitted instruction, please contact your account opening branch for assistance before our reply deadline. Note that such amendments or cancellations are not guaranteed and will depend on the situation.

12. I am an overseas customer. What should I pay attention to when submitting corporate action instructions via Cybertrading?

If you are an overseas customer and want to submit a corporate action instruction, it is your responsibility to ensure that you have complied with the laws of all relevant jurisdictions, including obtaining consent from governmental and/or other bodies and complying with all other necessary handling procedures.

13. How do I calculate my entitled shareholdings, as stated on the corporate action reply form? (Only applicable to rights subscription and open offer subscription)?

Your entitled shareholdings are calculated based on your available holdings. Your purchase shares will only be reflected in your entitled shareholdings after the system back-up has been completed on each trading day. The system back-up is conducted from 9:00 p.m. to 12:00 midnight on each trading day and the system displays data from the previous business day until the back up is completed.

14. If I submit an instruction on a non-working day via Cybertrading, when will it be processed?

Instructions submitted via Cybertrading on a non-working day will be handled on the next working day.

1. How can I open a securities trading account?

You can go to any branch of Bank of East Asia or East Asia Securities for opening of securities trading account. Regarding the account opening requirements and procedures, please click "About Us" for more information.

2. Are there any service charges for opening of a securities trading account?

Opening of a securities trading account is free of charge. For further information, please click "Commission Charges" under the "About Us" function.

3. If I have a securities trading account with East Asia Securities already, do I need to open another account for Internet Trading?

For existing clients, it is not necessary to open a new account for Internet Trading. You only need to notify us in writing and provide us with your e-mail address for sending you the initial password as well as other e-mail messages in future.

4. When will I be able to use my Internet Trading account?

After you have signed the relevant account opening forms and furnished us with all the necessary supporting documents, we will send you the Internet Trading password through e-mail within 24 hours. Upon receipt of the password, you are required to change the password and then you can start using your account immediately.

1. What kinds of order can I place through your Internet Trading System?

You can place Day Order . Day Order means that the order will be cancelled after market close if not executed.

2. Can I place buy order if my bank account does not have sufficient funds at the time of order placing?

If there is insufficient funds in your bank account, we shall not be obliged to execute your buy order partially or at all. However, if we approve the buy order despite insufficent funds in your bank account, you are obliged to deposit sufficient funds into your bank account before the settlement date. Any overdue settlement will be subject to overdue interest.

3. How can I know that my placed order has been received by your Internet Trading System?

When our system has received your order, it will send you a message with an unique order number through e-mail immediately. Once your order has been executed, cancelled or rejected, an e-mail notification will also be sent to you.

4. What should I do if I could not receive the notification e-mail?

Due to unpredictable traffic congestion and other reasons, there may be time lag or delays in the transmission of e-mail. In this case, you can check the e-mail messages sent by our Internet Trading System by clicking on the "Message" button. Alternatively, you may contact our dealer at (852) 2308 8200 to confirm the most updated order status.

5. Can I check, amend or cancel my placed order through your Internet Trading System?

You can amend or cancel an outstanding order which has not yet been executed. Click on the "Open Order" button and you can amend or cancel the order by clicking on the "Amend" or "Cancel" button beside the order. In addition, you can click on the "Order Trail" to check your transaction history up to the last 90 days.

6. How can I know that my order has been amended or cancelled?

Once you have submitted an amendment or cancellation of an outstanding order, you should click the "Open Order" button immediately to ascertain whether the order concerned has been amended or cancelled as requested. Besides, you may click the "Order Trial" button to check the updated order status. An email will also be sent to you as acknowledgement of receipt of your request for order amendment / cancellation or as confirmation of order updated/cancelled. In case your order concerned cannot be amended / cancelled as requested, please contact our dealer for assistance immediately.

7. After placing an order through Automated Phone Service or Mobile Service, can I amend / cancel the order through Internet?

Yes, you can amend / cancel order through Internet only if you have applied for the service.

8. Can I sell the stock bought on the same day through your Internet Trading System?

Yes. You can sell the stock bought on the same day.

9. Under what circumstances will an order be rejected automatically by your Internet Trading System?

With our straight-through order processing trading system, clients?orders will be routed directly to the AMS/3 System of the Stock Exchange of Hong Kong for execution. To avoid unnecessary delay and error, clients should pay attention to the following trading parameters when inputting the mandatory fields of an order:

- Input of an Enhanced Limit BUY order with order price 10 price spreads higher than the prevailing ask price will be rejected

- Input of an Enhanced Limit SELL order with order price 10 spreads lower than the prevailing bid price will be rejected

- INCREASE in order quantity when the order status is "NEW" or "Queued" will be rejected. In this case, the original order MUST be deleted first and then another new order should be placed

- Decrease in order quantity with increase/decrease in order price simultaneously is allowed irrespective of the order status is "Queued " or "NEW"

- Input of a buy/sell order quantity greater than the -3,000- board lots will be rejected

10. What is Pre-opening session?

Hong Kong Exchanges and Clearing Limited (HKEx) introduces a Pre-opening Session (9:00a.m. - before market open) for the securities market, which is an additional trading session of 30 minutes commencing before the Morning Trading Session. It allows orders to be input to the Automatic Order Matching and Execution System (AMS/3) for a single price auction and transactions concluded before the commencement of the Morning Trading Session to be reported by brokers.

11. Which order type should be chosen when I place order at the Pre-opening session through your Internet Trading System?

You are advised to choose "At-auction limit order" type that could be distributed to AMS/3 System at Pre-opening session (9:00a.m. - 9:15a.m.) through our Internet Trading System.

12. Can I amend or cancel the "At-auction limit order" during Pre-order Matching and Order Matching period of Pre-opening session from 9:15a.m. to 9:28a.m.?

No order amendment/cancellation is allowed for "At-auction limit order" during the Pre-order Matching / Order matching period of Pre-opening session from 9:15a.m. to 9:28a.m..

13. Can I place short-sell order through your Internet Trading System?

No. Short-selling is not allowed.

14. Can I sell odd lot through your Internet Trading System?

No. You should contact your account opening branch or our dealer at (852) 2308 8200 for odd lot sell order.

15. Can I sell physical stock through your Internet Trading System?

You can sell the physical stock through our Internet Trading System only after you have successfully deposited the physical stock into your securities trading account.

16. Will there be any statement issued to me for confirmation of trade?

After your order has been executed, a daily consolidated statement will be sent to you by postal mail for final confirmation of transactions. Besides, monthly account statement will be sent to you by postal mail.

17. If I have securities deposited with other broker firm / bank under Central Clearing and Settlement System ("CCASS"), can I transfer them to your company?

Yes, you can transfer the shares electronically to your securities account with us via Settlement Instruction method. You should complete and return a "Investor/ Securities Settlement Instruction" ("I.S.I."/ "S.I.") to your account opening branch. For further information, please refer to the "Settlement Procedure" under the "About Us" function.

18. What do I need to do for settlement of trades?

All trade settlements will be effected on T+2 day via direct debit / credit to your designated bank account. For purchase transaction, you should deposit sufficient funds into your designated bank account to cover the gross purchase amount and transaction fees before 9:30a.m. on T+2 day. For sale transaction, the gross sale proceeds with all transaction charges deducted will be credited into your bank account on T+2 day.

1. Which version of browser should I use to access your Internet Trading System?

You should use a secure-capable browser with 128-bit Security Socket Layer (SSL) encryption technology. Our site is best viewed at 800 x 600 screen resolution with Internet Explorer 6.0 or above.

2. In what ways will your Internet Trading System protect my personal information?

We provide several security measures which include:

- Secure Socket Layer (SSL) with 128-bit encryption

- Authentication of account number and password. The password needs to be entered using a Moving Keypad on-screen

- Automatic logoff if no activity is detected after 45 minutes

About Real Time Quotes (RTQ) Service

1. How can I get online real time stock quotation?

We offer two different types of RTQ services for customers including “Streaming?and “Snapshot".

2. What are the charges for the RTQ services provided?