East Asia Securities Company Ltd.

You can buy / sell all stocks, funds and warrants listed on the Hong Kong Exchanges and Clearing. You can also trade other financial products such as debt securities, Nasdaq Pilot program shares and I-Share, etc, through our system.

You will enjoy as low as 0.25% brokerage fee (minimum HK$80.00) for orders placed and executed through our Internet Trading System. While you need to pay 0.25% brokerage fee (minimum HK$100.00) for orders placed and executed through our dealer.

Our company provide two types of Real-time Stock Price Quotes Services over Internet: Continuous Access and Per Quote Access. For Continuous Access, the monthly charge is $280.00 and it could be waived if your aggregate transaction volume exceeds $300,000.00 per month. There is no free quote provided to client. For Per Quote Access, client can enjoy 300 free quotes per month initially and addition of 200 free quotes per every $50,000.00 of transaction volume as at month end. Either Continuous Access or Per Quote Access can be selected and any unused free quotes will not be carried forward to next month.

You can change your password at any time by clicking on "Account Details" button, select "change password here" after successful log-in to our Internet Trading System. You should change your password periodically and should not use passwords that have been used before. For better security reason, we recommend you to use an alphanumeric password which the length should not be less than 6.

5. What actions should I take if I lost my password or my password becomes invalid?

You should immediately contact your account opening branch (contact phone numbers can be found under the "Contact Us" function) or our enquiry hotline at (852) 3608 8021 by phone for assistance. A new password will be issued to you.

6. Will the log-in password be suspended if I have not logged-in my account for a long time?

For your protection, if you do not log-in to your on-line account for a continuous period of 60 days, your password will automatically become invalid. You may reactivate your on-line account at any time by contacting your account opening branch, or by calling the East Asia Securities Customer Assistance Hotline on (852) 3608 8021 for assistance. After verification, a new password will be issued to you immediately by email.

7. What can I do if my computer suddenly hangs / power off while I am placing orders through your Internet Trading System?

To avoid duplication of order, you should immediately contact your account opening branch or our dealer at (852) 3608 8000 by phone to confirm the updated status of your orders.

You should not send orders to us by e-mail. Indeed, e-mail is not a secure communication method. You should only place buy / sell orders through the Internet trading system.

You can go to any branch of Bank of East Asia or East Asia Securities for opening of securities trading account. Regarding the account opening requirements and procedures, please click"About Us"for more information.

Opening of a securities trading account is free of charge. For further information, please click "Commission Charges" under the "About Us" function.

3. If I have a securities trading account with East Asia Securities already, do I need to open another account for Internet Trading?

For existing clients, it is not necessary to open a new account for Internet Trading. You only need to notify us in writing and provide us with your e-mail address for sending you the initial password as well as other e-mail messages in future.

After you have signed the relevant account opening forms and furnished us with all the necessary supporting documents, we will send you the Internet Trading password through e-mail within 24 hours. Upon receipt of the password, you are required to change the password and then you can start using your account immediately.

You can place Day Order . Day Order means that the order will be cancelled after market close if not executed.

2. Can I place buy order if my bank account does not have sufficient funds at the time of order placing?

If there is insufficient funds in your bank account, we shall not be obliged to execute your buy order partially or at all. However, if we approve the buy order despite insufficent funds in your bank account, you are obliged to deposit sufficient funds into your bank account before the settlement date. Any overdue settlement will be subject to overdue interest.

3. How can I know that my placed order has been received by your Internet Trading System?

When our system has received your order, it will send you a message with an unique order number through e-mail immediately. Once your order has been executed, cancelled or rejected, an e-mail notification will also be sent to you.

Due to unpredictable traffic congestion and other reasons, there may be time lag or delays in the transmission of e-mail. In this case, you can check the e-mail messages sent by our Internet Trading System by clicking on the "Message"button. Alternatively, you may contact our dealer at (852) 3608 8000 to confirm the most updated order status.

5. Can I check, amend or cancel my placed order through your Internet Trading System?

You can amend or cancel an outstanding order which has not yet been executed. Click on the "Open Order" button and you can amend or cancel the order by clicking on the "Amend" or "Cancel" button beside the order. In addition, you can click on the "Order Trail" to check your transaction history up to the last 60 days.

Once you have submitted an amendment or cancellation of an outstanding order, you should click the “Open Order” button immediately to ascertain whether the order concerned has been amended or cancelled as requested. Besides, you may click the “Order Trial” button to check the updated order status. An email will also be sent to you as acknowledgement of receipt of your request for order amendment/cancellation or as confirmation of order updated/cancelled. In case your order concerned cannot be amended/cancelled as requested, please contact our dealer for assistance immediately.

7. After placing an order through Internet, can I amend / cancel the order through other channels, such as Automated Phone Service or Mobile Service?

Yes, you can amend / cancel order through other channels only if you have applied for these services.

8. Can I sell the stock bought on the same day through your Internet Trading System?

9. Under what circumstances will an order be rejected automatically by your Internet Trading System?

With our straight-through order processing trading system, clients’ orders will be routed directly to the AMS/3 System of the Stock Exchange of Hong Kong for execution. To avoid unnecessary delay and error, clients should pay attention to the following trading parameters when inputting the mandatory fields of an order:

- Input of an Enhanced Limit BUY order with order price 5 price spreads higher than the prevailing ask price will be rejected

- Input of an Enhanced Limit SELL order with order price 5 spreads lower than the prevailing bid price will be rejected

- INCREASE in order quantity when the order status is "NEW" or "Queued" will be rejected. In this case, the original order MUST be deleted first and then another new order should be placed

- Decrease in order quantity with increase/decrease in order price simultaneously is allowed irrespective of the order status is "Queued " or "NEW"

- Input of a buy/sell order quantity greater than the -3,000- board lots will be rejected

Hong Kong Exchanges and Clearing Limited (HKEx) introduces a Pre-opening Session (9:30a.m. – before market open) and Closing auction session (4:00p.m. – day close) for the securities market, which is an additional trading session of 30 minutes commencing before the Morning Trading Session and 10 minutes after the Afternoon Trading Session. It allows orders to be input to the Automatic Order Matching and Execution System (AMS/3) for a single price auction and aims at providing a fair and market-driven method of closing a trading session and determining closing prices.

11. Which order type should be chosen when I place order at the Pre-opening session and Closing auction session through your Internet Trading System?

You are advised to choose “At-auction limit order” type that could be distributed to AMS/3 System at Pre-opening session (9:30a.m. – 9:45a.m.) and Closing auction session (4:00p.m. to 4:08p.m.) through our Internet Trading System.

12. Can I amend or cancel the order during Pre-order Matching and Order Matching period of Pre-opening session (9:45a.m. to 9:50a.m.) and Closing auction session (4:08p.m. to Closing)?

No order amendment/cancellation is allowed during the Pre-order Matching/Order matching period of Pre-opening session (9:45a.m. to 9:50a.m.) and Closing auction session (4:08p.m. to Closing).

13. For the orders (with Enhanced Limit / Price Limit order types) pending in your trading system that have not been distributed to AMS/3 System during continuous trading session, would the orders be carried forward to Closing auction session for order matching?

No, the orders (order status: New) will not be carried forward to Closing auction session and will be cancelled after market close. If necessary, you can cancel the original order and then place a new At-auction limit order for order matching at Closing auction session.

No. You should contact your account opening branch or our dealer at (852) 3608 8000 for odd lot sell order.

You can sell the physical stock through our Internet Trading System only after you have successfully deposited the physical stock into your securities trading account.

After your order has been executed, a daily consolidated statement will be sent to you by postal mail for final confirmation of transactions. Besides, monthly account statement will be sent to you by postal mail.

18. If I have securities deposited with other broker firm / bank under Central Clearing and Settlement System ("CCASS"), can I transfer them to your company?

Yes, you can transfer the shares electronically to your securities account with us via Settlement Instruction method. You should complete and return a "Investor/ Securities Settlement Instruction" ("I.S.I."/ "S.I.") to your account opening branch. For further information, please refer to the "Settlement Procedure" under the "About Us" function.

All trade settlements will be effected on T+2 day via direct debit / credit to your designated bank account. For purchase transaction, you should deposit sufficient funds into your designated bank account to cover the gross purchase amount and transaction fees before 9:30am on T+2 day. For sale transaction, the gross sale proceeds with all transaction charges deducted will be credited into your bank account on T+2 day.

1. Which version of browser should I use to access your Internet Trading System?

You should use a secure-capable browser with 128-bit Security Socket Layer (SSL) encryption technology. Our site is best viewed at 800 x 600 screen resolution with Internet Explorer 5.5 or above.

2. In what ways will your Internet Trading System protect my personal information?

- Authentication of account number and password. The password needs to be entered using a Moving Keypad on-screen

You can clear the cache regularly to increase the performance by only a few steps:

There are many factors affecting the Internet connection. For example, your modem baud rate, your PC hardware configuration, the Internet traffic, phone line quality, etc. To provide a better Internet connection environment, we suggest you to use a 56k baud rate modem and your PC hardware configuration should be at least Pentium 200 with 32M RAM and 2G hard disk or above

Although your browser version seems correct, some components for loading the applet may be missing, you should install a full version browser again to prevent the case.

6. Why my browser always displays "The page cannot be displayed" or "Unable to locate the server"?

In this case, you should check the URL for spelling, punctuation and capitalization errors and try again. If the messages still occur, the web server that you are trying to connect could be down or not working properly. Try again later or contact your Internet Service Provider (ISP) for assistance.

For English based operation system, the browser probably could not display Chinese character normally. You can install some plug-in programs specially designed to view Chinese character. If you still encounter the problem, we recommend you to view the English version.

This means that your access to the web site is restricted. If you are allowed to access the web site, contact your Internet Service Provider (ISP) for assistance.

We offer two different types of RTQ services for customers including “Streaming” and “Snapshot” .

3. What is the time frame under which the “Snapshot” RTQ service will be chargeable?

Chargeable Period

Non-chargeable Period

This service is only available to our customers who had already subscribed for the Internet trading channel. Regarding the subscription procedure of Internet trading channel, please refer to “Account Opening” section in FAQ.

For applying the RTQ service, you can go to any branch of The Bank of East Asia or East Asia Securities for signing the subscription form.

Upon receipt of your subscription form by the account opening branch/ securities service centre, you can enjoy the RTQ service after verification within next trade day.

6. What is the difference between “Streaming” and “Snapshot” RTQ services?

For "Streaming" RTQ service, the stock price and the related information of the particular stock enquried will be updated automatically and continuously as and when such information has changed. However, for "Snapshot" RTQ service, it only captures the stock price and related information of the particular stock enquired at that moment and such information will remain static and will not be updated automatically. Hence, client has to submit another "Snapshot" stock quote request for obtaining the updated stock information subsequently when necessary.

Apart from providing continuous stock price information updates, “Streaming” RTQ service can provide clients with a more comprehensive stock price information service, including the broker queues, transaction log, technical analysis data and other tools such as charting, etc., which are not available to clients who use “Snapshot” RTQ service.

8. I'm a new investor with less investment experience, which service is more suitable to me?

“Streaming” RTQ service is more suitable for experienced and active traders. For new investors with less investment experience and occasional trading only, “Snapshot” RTQ service will be more suitable as clients will not be subject to any regular monthly charge. Clients who use “Snapshot” RTQ service will only start to subject to usage charge when all the free real-time quotes entitled by clients have been exhausted.

Should you want to get more information, please click here to obtain the user guide of RTQ service.

Chargeable Period

MONDAY

FRIDAY

Non-chargeable Period